Safe Hands

Driving Academy

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Privacy Policy

Privacy Policy

Last updated: 23 October 2026

Safe Hands Driving Academy (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

1. Who we are

We are the data controller for the personal information described in this policy. Safe Hands Driving Academy was founded by Sardar Khalid Rafiq Khan and has been providing driver training across Birmingham since 2005. Our contact details are at the end of this policy.

2. Information we collect

  • Contact details: name, phone number, email address and home address.
  • Learner details: date of birth, driving licence number and category, theory test status, lesson preferences and availability.
  • Lesson and progress records: lesson dates, progress notes, mock test results and feedback.
  • Instructor training enquiries (PDI/ADI): qualification stage, licence and training history.
  • Payment information: records of payments made. Card details are handled by our payment provider and are not stored by us.
  • Website and social media: information you enter in our enquiry or booking forms, basic technical data (such as IP address and browser type) and cookie data, and messages you send us via Facebook, Instagram, TikTok or WhatsApp.

3. How we use your information and our lawful basis

  • To respond to enquiries, book and deliver lessons or training, and manage your account (contract).
  • To book and manage driving tests on your behalf where you ask us to (contract).
  • To keep financial and business records as required by law (legal obligation).
  • To keep you updated about lessons, changes and reminders, and to improve our service (legitimate interests).
  • To send marketing messages or use photos and testimonials, only where you have agreed (consent, which you can withdraw at any time).

4. Who we share your information with

We do not sell your personal information. We share it only where necessary with:

  • Our instructors, so they can deliver your lessons.
  • The Driver and Vehicle Standards Agency (DVSA) and other official bodies, for test bookings and ADI qualification stages.
  • Payment providers, booking, email and website hosting services that help us run the business, under appropriate safeguards.
  • Our professional advisers, insurers, or the authorities where required by law.

5. How long we keep your information

We keep personal information only for as long as needed for the purposes above. As a general guide, learner and lesson records are kept while you are learning with us and for a reasonable period afterwards, and financial records are kept for up to 6 years to meet tax and accounting requirements. After that we delete or anonymise the information.

6. Cookies and our website

Our website may use cookies to make the site work, understand how it is used and improve it. You can control or delete cookies through your browser settings. Our website and social media pages may link to other sites, and we are not responsible for their privacy practices.

7. Keeping your information secure

We take reasonable technical and organisational steps to protect your information from loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Your rights

Under UK data protection law you have the right to:

  • be told how your information is used and to access a copy of it;
  • have inaccurate information corrected;
  • ask us to erase your information in certain circumstances;
  • restrict or object to certain uses of your information;
  • withdraw consent at any time where we rely on it;
  • request that your information be provided to you or another organisation in a portable format.

To exercise any of these rights, contact us using the details below. If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to resolve your concern first.

9. Children and young learners

Learners must be old enough to hold a provisional licence. If a learner is under 18, we may need to speak with a parent or guardian about bookings and payments.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on our website with the date shown at the top.

11. Contact us

If you have any questions about this policy or your personal information, please contact:

Safe Hands Driving Academy
35 Timbers Way, Birmingham B11 1ST
Phone: 07958 618761
Email: safehandsdriving@gmail.com
Office hours: 08:00 – 17:00 (lesson times are flexible)